Pay online using the client portal

Insurance: Sometimes, insurance changes the amount you are responsible for paying. When we receive claims, we may see a copay amount different than what was listed in our initial report. We will use a statement to report those costs to you as soon as we are aware of them.

System/User Error: Sometimes the computer messes up when we go to run your payment, sometimes we accidentally miss it. We are doing our best to catch these issues when they occur. However, if a balance is more than a week old, we want your consent before charging it. 

First, make sure your provider is in-network, only a few counselors at Affinity accept insurance. If your counselor is not in-network, we will not submit claims. If we are filing claims with insurance, your insurance provider is the best to ask about your payment responsibility. Deductible amounts have the most significant influence on your co-pay or co-insurance amount. 

We get it! We try our best to make counseling affordable, but it can still be tough. Call Lindsey to discuss payment plan options or to find a provider who may better meet your affordability needs. When a bill is left unpaid, it may affect your ability to maintain reoccurring appointment times and could lead to an increased cost of service for all clients. Paying your bill helps us make sure others can also access affordable care.